/* === CIH CS Dashboard Styles === */
:root {
    --bg: #0f1117;
    --bg-card: #1a1d27;
    --bg-sidebar: #141720;
    --bg-hover: #242836;
    --border: #2a2e3a;
    --text: #e4e6eb;
    --text-secondary: #8b8fa3;
    --primary: #4a6cf7;
    --primary-light: #6b8aff;
    --green: #22c55e;
    --green-bg: rgba(34,197,94,0.12);
    --yellow: #eab308;
    --yellow-bg: rgba(234,179,8,0.12);
    --red: #ef4444;
    --red-bg: rgba(239,68,68,0.12);
    --blue: #3b82f6;
    --blue-bg: rgba(59,130,246,0.12);
    --purple: #a855f7;
    --purple-bg: rgba(168,85,247,0.12);
    --teal: #14b8a6;
    --teal-bg: rgba(20,184,166,0.12);
    --sidebar-w: 250px;
    --topbar-h: 60px;
    --radius: 10px;
}

* { margin: 0; padding: 0; box-sizing: border-box; }
body { font-family: 'Inter', sans-serif; background: var(--bg); color: var(--text); display: flex; min-height: 100vh; }

/* Scrollbar */
::-webkit-scrollbar { width: 6px; }
::-webkit-scrollbar-track { background: var(--bg); }
::-webkit-scrollbar-thumb { background: var(--border); border-radius: 3px; }

/* Sidebar */
.sidebar {
    width: var(--sidebar-w); background: var(--bg-sidebar); border-right: 1px solid var(--border);
    display: flex; flex-direction: column; position: fixed; top: 0; left: 0; bottom: 0; z-index: 100;
    transition: transform 0.3s;
}
.sidebar-header { padding: 20px; border-bottom: 1px solid var(--border); }
.logo { display: flex; align-items: center; gap: 10px; font-size: 18px; font-weight: 700; color: var(--primary-light); }
.logo i { font-size: 22px; }
.sidebar-nav { list-style: none; padding: 12px 8px; flex: 1; overflow-y: auto; }
.nav-item {
    display: flex; align-items: center; gap: 12px; padding: 12px 16px; border-radius: 8px;
    cursor: pointer; color: var(--text-secondary); transition: all 0.2s; margin-bottom: 2px; font-size: 14px;
}
.nav-item:hover { background: var(--bg-hover); color: var(--text); }
.nav-item.active { background: var(--primary); color: #fff; }
.nav-item i { width: 20px; text-align: center; }
.sidebar-footer { padding: 16px; border-top: 1px solid var(--border); }
.user-info { display: flex; align-items: center; gap: 10px; }
.avatar {
    width: 36px; height: 36px; border-radius: 50%; background: var(--primary);
    display: flex; align-items: center; justify-content: center; font-size: 13px; font-weight: 600;
}
.user-name { font-size: 13px; font-weight: 600; }
.user-role { font-size: 11px; color: var(--text-secondary); }

/* Main Content */
.main-content { margin-left: var(--sidebar-w); flex: 1; min-height: 100vh; }

/* Top Bar */
.topbar {
    height: var(--topbar-h); background: var(--bg-sidebar); border-bottom: 1px solid var(--border);
    display: flex; align-items: center; justify-content: space-between; padding: 0 24px;
    position: sticky; top: 0; z-index: 50;
}
.topbar-left { display: flex; align-items: center; gap: 16px; }
.topbar-right { display: flex; align-items: center; gap: 16px; }
.menu-toggle { display: none; background: none; border: none; color: var(--text); font-size: 20px; cursor: pointer; }
.search-box {
    display: flex; align-items: center; gap: 8px; background: var(--bg-hover); padding: 8px 16px;
    border-radius: 8px; width: 350px;
}
.search-box i { color: var(--text-secondary); font-size: 14px; }
.search-box input { background: none; border: none; color: var(--text); font-size: 14px; width: 100%; outline: none; }
.icon-btn {
    background: none; border: none; color: var(--text-secondary); font-size: 18px; cursor: pointer;
    position: relative; padding: 6px;
}
.icon-btn:hover { color: var(--text); }
.icon-btn .badge {
    position: absolute; top: -2px; right: -4px; background: var(--red); color: #fff;
    font-size: 10px; width: 18px; height: 18px; border-radius: 50%; display: flex;
    align-items: center; justify-content: center;
}
.last-updated { font-size: 12px; color: var(--text-secondary); }

/* Pages */
.page { display: none; padding: 24px; }
.page.active { display: block; }
.page-header { margin-bottom: 24px; }
.page-header h1 { font-size: 24px; font-weight: 700; }
.subtitle { color: var(--text-secondary); font-size: 14px; margin-top: 4px; }

/* KPI Cards */
.kpi-row { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 16px; margin-bottom: 24px; }
.kpi-row.small { grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); }
.kpi-card {
    background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius);
    padding: 20px; display: flex; align-items: center; gap: 14px;
}
.kpi-card.mini { flex-direction: column; align-items: flex-start; padding: 16px; }
.kpi-card.mini .kpi-value { font-size: 22px; }
.kpi-card.mini .kpi-label { font-size: 12px; }
.kpi-icon {
    width: 44px; height: 44px; border-radius: 10px; display: flex;
    align-items: center; justify-content: center; font-size: 18px;
}
.kpi-icon.red { background: var(--red-bg); color: var(--red); }
.kpi-icon.yellow { background: var(--yellow-bg); color: var(--yellow); }
.kpi-icon.green { background: var(--green-bg); color: var(--green); }
.kpi-icon.blue { background: var(--blue-bg); color: var(--blue); }
.kpi-icon.purple { background: var(--purple-bg); color: var(--purple); }
.kpi-icon.teal { background: var(--teal-bg); color: var(--teal); }
.kpi-value { font-size: 26px; font-weight: 700; }
.kpi-label { font-size: 13px; color: var(--text-secondary); margin-top: 2px; }
.kpi-delta { font-size: 12px; margin-top: 4px; }
.kpi-delta.green { color: var(--green); }
.kpi-delta.red { color: var(--red); }

/* Sections & Cards */
.section { margin-bottom: 24px; }
.section-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 12px; }
.section-header h2 { font-size: 18px; font-weight: 600; display: flex; align-items: center; gap: 8px; }
.dot { width: 10px; height: 10px; border-radius: 50%; display: inline-block; }
.dot.red { background: var(--red); }
.dot.yellow { background: var(--yellow); }
.dot.green { background: var(--green); }
.badge-count {
    font-size: 12px; padding: 4px 10px; border-radius: 12px; font-weight: 600;
}
.badge-count.red { background: var(--red-bg); color: var(--red); }
.badge-count.yellow { background: var(--yellow-bg); color: var(--yellow); }
.badge-count.green { background: var(--green-bg); color: var(--green); }

.card {
    background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius);
    margin-bottom: 24px;
}
.card-header {
    padding: 16px 20px; border-bottom: 1px solid var(--border);
    display: flex; align-items: center; justify-content: space-between;
}
.card-header h3 { font-size: 15px; font-weight: 600; }
.card-body { padding: 20px; }

.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 24px; margin-bottom: 0; }
.grid-3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 24px; }

/* Tables */
.alert-table, .full-table { width: 100%; overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
thead th {
    text-align: left; padding: 10px 14px; font-size: 12px; text-transform: uppercase;
    color: var(--text-secondary); border-bottom: 1px solid var(--border); font-weight: 600;
}
tbody td { padding: 12px 14px; font-size: 13px; border-bottom: 1px solid var(--border); }
tbody tr:hover { background: var(--bg-hover); }
.alert-table { background: var(--bg-card); border-radius: var(--radius); border: 1px solid var(--border); overflow: hidden; }

/* Customer link */
.customer-link { color: var(--primary-light); cursor: pointer; font-weight: 500; }
.customer-link:hover { text-decoration: underline; }

/* Health badge */
.health-badge {
    display: inline-flex; align-items: center; justify-content: center;
    width: 40px; height: 28px; border-radius: 6px; font-size: 13px; font-weight: 700;
}
.health-badge.green { background: var(--green-bg); color: var(--green); }
.health-badge.yellow { background: var(--yellow-bg); color: var(--yellow); }
.health-badge.red { background: var(--red-bg); color: var(--red); }

/* Action buttons */
.action-btn {
    padding: 6px 12px; border-radius: 6px; font-size: 12px; border: none; cursor: pointer;
    font-weight: 500; transition: opacity 0.2s;
}
.action-btn:hover { opacity: 0.85; }
.action-btn.call { background: var(--blue-bg); color: var(--blue); }
.action-btn.email { background: var(--purple-bg); color: var(--purple); }
.action-btn.investigate { background: var(--red-bg); color: var(--red); }
.action-btn.train { background: var(--teal-bg); color: var(--teal); }
.action-btn.upsell { background: var(--green-bg); color: var(--green); }
.action-btn.celebrate { background: var(--yellow-bg); color: var(--yellow); }

/* Health donut legend */
.health-legend { display: flex; justify-content: center; gap: 20px; margin-top: 12px; }
.health-legend .legend-item { display: flex; align-items: center; gap: 6px; font-size: 13px; }
.legend-dot { width: 10px; height: 10px; border-radius: 50%; }

/* Priority Section */
.priority-section { margin-bottom: 16px; }
.priority-section:last-child { margin-bottom: 0; }
.priority-section h4 { font-size: 13px; font-weight: 600; margin-bottom: 8px; color: var(--text-secondary); }
.priority-section h4 i { margin-right: 6px; }
.priority-item {
    display: flex; align-items: center; justify-content: space-between; padding: 8px 12px;
    background: var(--bg-hover); border-radius: 6px; margin-bottom: 6px; font-size: 13px;
}
.priority-item .name { font-weight: 500; color: var(--primary-light); }
.priority-item .reason { color: var(--text-secondary); font-size: 12px; }

/* Revenue metrics */
.revenue-metrics { display: flex; flex-direction: column; gap: 12px; }
.rev-item { display: flex; justify-content: space-between; padding: 10px 0; border-bottom: 1px solid var(--border); }
.rev-item:last-child { border-bottom: none; }
.rev-label { font-size: 14px; color: var(--text-secondary); }
.rev-value { font-size: 14px; font-weight: 700; }
.rev-value.green { color: var(--green); }
.rev-value.yellow { color: var(--yellow); }
.rev-value.red { color: var(--red); }

/* Performance bars */
.perf-metrics { display: flex; flex-direction: column; gap: 14px; }
.perf-item { }
.perf-label { font-size: 13px; color: var(--text-secondary); margin-bottom: 6px; display: block; }
.perf-bar { background: var(--bg-hover); height: 28px; border-radius: 6px; overflow: hidden; }
.perf-fill {
    height: 100%; background: var(--primary); border-radius: 6px; display: flex;
    align-items: center; padding-left: 10px; font-size: 12px; font-weight: 600; color: #fff;
    transition: width 0.6s ease;
}
.perf-fill.green { background: var(--green); }
.perf-fill.teal { background: var(--teal); }

/* Insights Grid */
.insights-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.insight-card {
    background: var(--bg-hover); border-radius: 8px; padding: 16px;
}
.insight-card h4 { font-size: 14px; font-weight: 600; margin-bottom: 8px; }
.insight-card p { font-size: 13px; color: var(--text-secondary); line-height: 1.5; }
.insight-card .insight-icon { margin-right: 6px; }

/* Feature Funnel */
.funnel-bar {
    height: 24px; border-radius: 4px; display: flex; align-items: center;
    padding-left: 8px; font-size: 11px; font-weight: 600; color: #fff; min-width: 30px;
}

/* Filter Row */
.filter-row { display: flex; gap: 10px; }
.filter-row select {
    background: var(--bg-hover); border: 1px solid var(--border); color: var(--text);
    padding: 6px 12px; border-radius: 6px; font-size: 13px; outline: none;
}

/* Trend arrows */
.trend-up { color: var(--green); }
.trend-down { color: var(--red); }
.trend-flat { color: var(--text-secondary); }
.text-green { color: var(--green); }
.text-red { color: var(--red); }

/* Mover list items */
.mover-item {
    display: flex; justify-content: space-between; align-items: center;
    padding: 10px 0; border-bottom: 1px solid var(--border); font-size: 13px;
}
.mover-item:last-child { border-bottom: none; }
.mover-delta { font-weight: 700; }

/* C360 Styles */
.c360-search select {
    background: var(--bg-card); border: 1px solid var(--border); color: var(--text);
    padding: 10px 16px; border-radius: 8px; font-size: 14px; min-width: 300px; outline: none;
}
.hidden { display: none !important; }

.c360-header {
    background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius);
    padding: 24px; margin-bottom: 20px; display: flex; align-items: center; gap: 24px;
}
.c360-company-logo {
    width: 64px; height: 64px; border-radius: 12px; background: var(--primary);
    display: flex; align-items: center; justify-content: center; font-size: 24px; font-weight: 700;
}
.c360-company-info { flex: 1; }
.c360-company-name { font-size: 22px; font-weight: 700; }
.c360-company-meta { display: flex; gap: 24px; margin-top: 8px; }
.c360-meta-item { font-size: 13px; color: var(--text-secondary); }
.c360-meta-item strong { color: var(--text); }
.c360-quick-actions { display: flex; gap: 8px; }
.c360-quick-btn {
    padding: 8px 14px; border-radius: 6px; font-size: 12px; border: 1px solid var(--border);
    background: var(--bg-hover); color: var(--text); cursor: pointer; font-weight: 500;
}
.c360-quick-btn:hover { border-color: var(--primary); color: var(--primary); }

.c360-tabs {
    display: flex; gap: 4px; margin-bottom: 20px; background: var(--bg-card);
    border: 1px solid var(--border); border-radius: var(--radius); padding: 4px; overflow-x: auto;
}
.c360-tab {
    padding: 10px 18px; border-radius: 8px; border: none; background: none;
    color: var(--text-secondary); font-size: 13px; font-weight: 500; cursor: pointer; white-space: nowrap;
}
.c360-tab:hover { color: var(--text); background: var(--bg-hover); }
.c360-tab.active { background: var(--primary); color: #fff; }

.c360-tab-content { display: none; }
.c360-tab-content.active { display: block; }

/* C360 Summary widgets */
.c360-widgets { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; margin-bottom: 20px; }
.c360-widget {
    background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius);
    padding: 16px; text-align: center;
}
.c360-widget-value { font-size: 28px; font-weight: 700; margin: 8px 0 4px; }
.c360-widget-label { font-size: 12px; color: var(--text-secondary); text-transform: uppercase; }
.c360-widget-sub { font-size: 11px; color: var(--text-secondary); margin-top: 4px; }

/* Journey progress */
.journey-bar { display: flex; gap: 4px; margin-top: 12px; }
.journey-stage {
    flex: 1; text-align: center; padding: 10px 8px; border-radius: 6px;
    font-size: 11px; font-weight: 600;
}
.journey-stage.completed { background: var(--green-bg); color: var(--green); }
.journey-stage.current { background: var(--primary); color: #fff; }
.journey-stage.upcoming { background: var(--bg-hover); color: var(--text-secondary); }

/* Attributes grid */
.attr-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.attr-section {
    background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px;
}
.attr-section h4 { font-size: 14px; font-weight: 600; margin-bottom: 12px; color: var(--primary-light); }
.attr-row { display: flex; justify-content: space-between; padding: 6px 0; font-size: 13px; border-bottom: 1px solid var(--border); }
.attr-row:last-child { border-bottom: none; }
.attr-label { color: var(--text-secondary); }
.attr-value { font-weight: 500; }

/* Scorecards */
.score-big { font-size: 64px; font-weight: 800; text-align: center; margin: 16px 0; }
.score-breakdown { display: grid; grid-template-columns: repeat(5, 1fr); gap: 12px; margin-top: 16px; }
.score-component {
    background: var(--bg-hover); border-radius: 8px; padding: 14px; text-align: center;
}
.score-component-value { font-size: 24px; font-weight: 700; }
.score-component-label { font-size: 11px; color: var(--text-secondary); margin-top: 4px; }
.score-component-weight { font-size: 10px; color: var(--text-secondary); }

/* Timeline */
.timeline-list { }
.timeline-entry {
    display: flex; gap: 16px; padding: 14px 0; border-bottom: 1px solid var(--border);
}
.timeline-entry:last-child { border-bottom: none; }
.timeline-icon {
    width: 36px; height: 36px; border-radius: 50%; display: flex;
    align-items: center; justify-content: center; font-size: 14px; flex-shrink: 0;
}
.timeline-icon.call { background: var(--blue-bg); color: var(--blue); }
.timeline-icon.email { background: var(--purple-bg); color: var(--purple); }
.timeline-icon.system { background: var(--teal-bg); color: var(--teal); }
.timeline-icon.support { background: var(--yellow-bg); color: var(--yellow); }
.timeline-icon.alert { background: var(--red-bg); color: var(--red); }
.timeline-body { flex: 1; }
.timeline-title { font-size: 13px; font-weight: 600; }
.timeline-desc { font-size: 12px; color: var(--text-secondary); margin-top: 2px; }
.timeline-date { font-size: 11px; color: var(--text-secondary); margin-top: 4px; }

/* CTA list */
.cta-item {
    display: flex; align-items: center; justify-content: space-between;
    padding: 14px 16px; background: var(--bg-hover); border-radius: 8px; margin-bottom: 8px;
}
.cta-priority { width: 8px; height: 8px; border-radius: 50%; margin-right: 12px; flex-shrink: 0; }
.cta-priority.high { background: var(--red); }
.cta-priority.medium { background: var(--yellow); }
.cta-priority.low { background: var(--blue); }
.cta-info { flex: 1; }
.cta-title { font-size: 13px; font-weight: 600; }
.cta-meta { font-size: 11px; color: var(--text-secondary); margin-top: 2px; }
.cta-status {
    padding: 4px 10px; border-radius: 4px; font-size: 11px; font-weight: 600;
}
.cta-status.open { background: var(--blue-bg); color: var(--blue); }
.cta-status.in-progress { background: var(--yellow-bg); color: var(--yellow); }
.cta-status.completed { background: var(--green-bg); color: var(--green); }

/* NPS Display */
.nps-big { text-align: center; margin: 16px 0; }
.nps-score { font-size: 56px; font-weight: 800; }
.nps-label { font-size: 13px; color: var(--text-secondary); }
.nps-breakdown { display: flex; justify-content: center; gap: 24px; margin-top: 16px; }
.nps-segment { text-align: center; }
.nps-segment-value { font-size: 20px; font-weight: 700; }
.nps-segment-label { font-size: 11px; color: var(--text-secondary); }

/* Responsive */
@media (max-width: 1024px) {
    .grid-2 { grid-template-columns: 1fr; }
    .c360-widgets { grid-template-columns: repeat(2, 1fr); }
    .score-breakdown { grid-template-columns: repeat(3, 1fr); }
    .insights-grid { grid-template-columns: 1fr; }
}
@media (max-width: 768px) {
    .sidebar { transform: translateX(-100%); }
    .sidebar.open { transform: translateX(0); }
    .main-content { margin-left: 0; }
    .menu-toggle { display: block; }
    .search-box { width: 200px; }
    .kpi-row { grid-template-columns: repeat(2, 1fr); }
    .c360-widgets { grid-template-columns: 1fr; }
    .attr-grid { grid-template-columns: 1fr; }
    .score-breakdown { grid-template-columns: repeat(2, 1fr); }
}